+61 (2) 9564 3555
Our friendly and knowledgeable customer service team are available Monday to Friday, 9am - 5pm Sydney time (excluding bank holidays).
Our head office in the UK can be contacted on +44 (0) 20 8942 0880 (UK office hours).
Do please get in touch with any questions, problems or suggestions you might have. We'll get back to you within 1 working day.
The Good Book Company
140 Albany Road
The Good Book Company Ltd
1 Blenheim Road
Surrey, KT19 9AP
Frequently Asked Questions
Q Oops, I have put the wrong address or I have forgotten to add something
A Please call our customer services team and they can help
Q How do I remove something from my basket?
A If you click on view Basket on the right hand side of the selected product you will see a red cross. Click on the red cross and it will take it out of your basket
Q My discount code isn't working
A Please contact our customers services team.
Q What is your refunds and returns policy?
A Please see our refunds and returns policy.
Q How can I access my ebook?
A Download links will be included in your confirmation email. By clicking on them you will then be able to download them onto your desired device. See our guide on how to install them on your device. If you have any trouble, please do contact us and we’ll help you access them.
Q I can't find this book on your website, can you get it for me?
A If the book is still in print, then yes, we can probably source it for you. Price and delivery times vary wildly though, so your best bet is to contact us and ask the question. We’ll do our best to help you.
Q Where do I put my discount codes?
A If you 'view basket', will see an option for ‘Discount Code’ on the right-hand side of the screen, just above the red ‘Proceed to Checkout’ button. Click or tap this and it will reveal a box where you can add your code.
Q How do subscriptions work?
A Once you sign up to our Bible Reading Notes subscription you will be sent out a copy each quarter, so you will receive a total of 4 copies throughout the year.
Q How do I view and amend my contact details?
A If you have set up an account with us, you can go to ‘my account’ and choose the My Profile option to update your personal profile or the My Details to update your email address or postal addresses.
Q I am an author. Will you publish my book?
A Please visit our guidance for authors page.